Merits and Demerits of Outsourcing

Merits and Demerits of Outsourcing

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Merits and Demerits of Outsourcing

 

Voice App is a midsize software company that specializes in voice recognition software. Due to the rising costs of maintaining IT technical support, your director is considering outsourcing¬ your technical support services. Currently, your technical support service desk is staffed by 30 full-time and 15 part-time employees. Your director has asked you to prepare a recommendation report that includes the advantages and disadvantages of outsourcing and a cost/benefit analysis to determine if outsourcing will actually result in any significant savings for the company.

For this assignment, prepare your preliminary list of the advantages and disadvantages of outsourcing for your company, including both long- and short-term consequences. Rank the advantages and disadvantages in descending order of importance. Then, in a 500-word paper, explain the research process you will undertake to complete your recommendation. Include all costs you must calculate and other data you must collect in order to make the most informed decision possible.

APA format is not required, but solid academic writing is expected.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are not required to submit this assignment to Turnitin.

You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Evaluation Criteria for Paper

(10%) Resources used as rationale for approaches and as sources of content

_____ 5. (20%) write paper in a scholarly manner
(4%) Format includes title page, body of paper, & reference page, with pages numbered