Future of Healthcare Assignment

Future of Healthcare:

· Read the following article “The Patient Experience and Patient Satisfaction: Measurement of a Complex Dynamic (Links to an external site.)Links to an external site.”

http://ojin.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol-21-2016/No1-Jan-2016/The-Patient-Experience-and-Patient-Satisfaction.html

· Read / Review Hospital Consumer Assessment of Healthcare Providers and Systems (Links to an external site.)Links to an external site. (HCAHPS) information

https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-instruments/HospitalQualityInits/HospitalHCAHPS.html

· Answer the following questions regarding HCAHPS:

1. In your own words, state the purpose and goals of the HCAHPS survey including when it was implemented and what agency is responsible for its origination.

2. What items are assessed via the HCAHPS survey? (Be specific)

3. How is the survey administered to patients?

4. Is hospital participation in HCAHPS surveying voluntary or mandatory? Are there any repercussions for any hospitals that choose not to participate in HCAPHS survey administration?

5. When hospitals utilize HCAHPS as a measurement of patient satisfaction via the patient experience discuss potential limitations on how or why this tool may be limiting in providing true feedback on the care delivered by the nursing team.

6. How do you think HCAHPS will affect the future of healthcare in America?

To earn full credit students must include in text citations and list their references as appropriate. Submitted papers should include a title page and reference page as per APA format. There is no page requirement but to earn full credit all questions (as outlined above) should be answered.

Students will complete all required readings as outlined in the course syllabus and the Canvas course shell then answer the posted short answer questions. To earn full credit students must include in text citations and list their references as appropriate. Submitted papers should include a title page and reference page as per APA format.

Grading Rubric: Short Questions on Future of Healthcare Percentage Worth Answers the questions posed correctly & thoroughly (see Canvas) 60 % Provides examples to support conclusions (evidence of completion of readings) 20 % APA Format / References 10 % Scholarly Writing / Grammar 10 %